Frequently asked questions

It’s the only payment rail that works for this catalogue — private for you, no card data stored anywhere, and no chargebacks holding stock hostage. Bitcoin and Litecoin both work.

We are purely crypto based and no alternative payment methods will be provided. Never paid with crypto before? The step-by-step guide takes about 15 minutes and covers the wallet, buying with your bank card and paying.

You don’t need an exchange account. The how to pay guide walks you from your bank card to a paid order in four steps — most people are done in about 15 minutes. Litecoin usually costs less in network fees.

All prices are in AUD and yes, we are based domestically in Australia.

We only provide our services domestically in Australia.

Most orders are dispatched within 24 hours (excluding weekends). As Australia is a large country, delivery times can vary depending on your location. Addresses in and around major CBDs can expect delivery in 1–3 business days from the time of dispatch. Rural areas, FNQ, NT, TAS or WA could take up to 10 business days.

Fill out the contact page with your inquiry 3 business days after placing your order to start an inquiry. Please ensure all address details are entered correctly at checkout, as we cannot be held responsible for incorrect information provided. Orders are shipped to the address supplied at the time of purchase, and once dispatched we’re unable to make any changes, so please review your details carefully before completing your order.

With the nature of our business it can be difficult to provide exact timeframes for restocks, so we’re unable to offer preorders or accept deposits. To give yourself the best chance of securing an item, sign up for our newsletter — restocks go out there first.

Subscribe to our newsletter (bottom of every page). After signing up, confirm your email address using the verification link we send you — this step is required to complete your subscription.

Yes, we only operate via this website for orders. We are not on and will not process any orders via WhatsApp, Telegram, Facebook, Instagram, etc. Any other website selling Raptor Labs products is a scam.

Each time you spend you gain loyalty points, which can be redeemed for gift cards or a percentage off your next purchase. Simple as that! Your balance and tier are in your account, and the full details are on the rewards page.

Items that have had HPLC lab testing have a button on the product page that opens the latest Janoshik report. Every report is also listed — with its verification key — on the lab tests page.

We got you. Use our peptide calculator — pick your syringe, vial size, water and dose, and it shows exactly where to pull to.

Please fill out our inquiry form on the contact page, or message us from the chat bubble in the bottom-right corner.